If at all possible, we prefer to ship to the local UPS Ship Center. This saves you any worry about the fish being left on your porch for an extended period of time in extreme weather. We will ask if you have a local office that's nearby. If you don't, we will ship directly to your location. Orders shipped to the local UPS facility typically arrive much sooner than those delivered to your house or work. Orders are typically dropped at the UPS locations first then to residential addresses. We will authorize the release of your fish, without requiring a signature.
Our fish are shipped in plastic bags with pure oxygen. The individual bags are then twisted and then sealed with rubber bands (not knotted). They are then boxed in a NEW insulated box with heat or gel (cold) packs, if needed, and newspaper or cellulose fiber to fill box voids. Boxes are then sealed with tape, labeled and then shipped via carrier to the requested address. We ship exclusively with UPS. We do not ship to Puerto Rico or any of the US protectorates.
We do not ship with US Postal Service (USPS) due to unreliability, box damage and excessive shipping delays (dead fish).
Priority Overnight is always the best option for receiving your fish in good condition. We pack our fish to handle reasonable delays, however there is a limit to what your fish can endure during the hot summer months or the colder winter months.
We offer flat rate shipping depending upon order size. We don't want our fish to merely survive the shipping process - we want them to thrive in your tank!
We also ship to AK and HI, please email us as flat rate shipping does not apply. HI does require an import permit - this is required before we can ship.
Flat rate pricing for PRIORITY OVERNIGHT (when available) delivery is as follows:
For orders of $25 and less than $99, Shipping is $54.95 for T-Th delivery
For orders of $100 and up, Shipping is $39.95 for T-Th delivery
Saturday Delivery is available on overnight shipping for an additional $20
We do not guarantee any fish that are not received on time due to carrier delay, mis-delivery, carrier error or failure to unbox/acclimate your fish within two (2) hours of arrival. No exceptions.