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Shipping Information

We recently updated our shipping terms as of 10/25/17.

If at all possible, we prefer to ship to the local FedEx Print and Ship Center.  This saves you any worry about the fish being left on your porch for an extended period of time in extreme weather.  We will ask if you have a local office that's nearby.  If you don't, we can ship directly to your location.  Orders shipped to the local FedEx facility typically arrive much sooner than those delivered to your house or work.

Our fish are shipped in plastic bags with pure oxygen.  The individual bags are then twisted and then sealed with rubber bands (not knotted).  They are then boxed in a NEW insulated box with heat or gel (cold) packs, if needed, and newspaper to fill voids (not vermiculite or shredded material that you can't get off the bags!).  Boxes are sealed with tape, labeled and then shipped via carrier to the requested address.  We ship exclusively with FedEx.  We do not ship to Puerto Rico or any of the US protectorates.   

We do not ship with US Postal Service (USPS) due to unreliability, box damage and excessive shipping delays.  

Overnight is always the best option for receiving your fish in good condition. We pack our fish to handle reasonable delays, however there is a limit to what your fish can endure during the hot summer months or the colder winter months.  

We offer flat rate shipping depending upon order size.  We don't want our fish to merely survive the shipping process - we want them to thrive in your tank!

 

Flat rate pricing for standard overnight delivery is as follows:

For orders of $25 and less than $99, Shipping is $49.95 for M-F delivery 

For orders of $100 and less than $350, Shipping is $34.95 for M-F delivery

For orders of $350 or more, Shipping is free for M-F delivery

Saturday Delivery is available on overnight shipping for an additional $20

 

The competition pricing for shipping:

Competitor #1:

FREE Shipping for orders over $325.

$19.95 for orders over $250 and under $325.

$36.95 for orders over $50 and under $250.

$44.95 for all orders under $50.

 

Competitor #2:

Our FREE SHIPPING is USPS Priority 2-3 day

 

Competitor #3:

Flat Rate Overnight Shipping $39

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